Insurance Answers
Cancelled or non-renewed?
By Lee Romanov
Many times when a consumer's auto policy is being cancelled, it's by their broker, NOT by their insurance company.
This has lead to a lot of heartache and confusion for consumers trying to replace their auto coverage with another insurance company when they were only cancelled by their broker. Instead of having to look around for another insurance company, all they needed to do is to change brokers and stay with their existing insurance company.
People need to know how to determine if they are being cancelled by their broker or by their insurance company.
If people are being cancelled by their insurance company, they will receive a letter by registered mail outlining the reason why. All insurance companies must file their conditions for cancellation with the government and the government must approve them, otherwise they can't cancel someone.
An insurance broker does not need a reason to non-renew someone's auto policy.
Insurance Claims Satisfaction Study
The way in which your claim is handled is an important factor to consider when shopping for car insurance. Compare your company with other companies and the industry average using the Auto Claims Satisfaction Survey.
The Auto Claims Satisfaction Survey is prepared annually by the Financial Services Commission of Ontario (FSCO), an agency of the Ministry of Finance that regulates Ontario's insurance industry. The chart was developed for two reasons - to give consumers additional information about auto insurance companies and to help insurance companies improve their claims service.
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